Patrons leaving without their rewards? Contact us!

The support less is really nice but it does limit the creativity. And honestly, most of the support less prints aren't truly support less. They're just mostly support less. I still usually find 3 or 4 islands to support for resin. But with presupported models, the support less models are less and less of a concern to me.

Chris Wade

Sometimes people write it during the ''leave form'' yeah. We'll be more clear on the front page. We started doing mostly supportless model last year, but it's becoming more and more annoying art wise, when all the other Patreons aren't bothering with it, so we kinda stuck ourselves with them. Now with pre-supported models, it's a good alternative.

I read this earlier and gave it some thought. Maybe some people expect more support free models? I notice a few months had smaller number of those than others. That’s just a guess. I do like how you slowly reveal what you’re working on. It is the same to me if I download something at the end of one month or the beginning of another.

Enrique Avalos

As a relatively new user to the whole Patreon experience I can say that one of the problems is that different Patreons handle their file access and delivery dates differently. For me that often means downloading whatever is availble at the start of the month and then again at the end of the month when files might have been updated/correct or new models have become available. Add to that the problems people have with google drive or Sync it can get frustrating. Even those delivering to MMF often don't do it on a regular date and so people end up spamming comments asking if there is a problem or that they've been forgotten. Point I'm trying to make is that its not always as simple as "I couldnt find the rewards" but that's one of the options that might fit the issues they have. I personally dont like the Patreon framework but its the best platform I've found to support creators and get great models.

Simon Goldie

I personally don't have an issue, but the only thing I could think of is the fact that things aren't uploaded at the first of the month. Again, I'm fine with that. But I have 9 or 10 patreons that I follow and 90% of them post all of their files to Patreon the day the payments clear (usually the 3rd or 4th of the month). The rest post 90% of their files on the 3rd/4th, and you may just be waiting on support files which get uploaded on the 10th. So maybe people are leaving because the stuff rolls in throughout the month instead of all at once? Again, please don't think I'm complaining. Good things are worth the wait IMHO. But if people are leaving due to not receiving files, that's all I can think of. Also, if you end up going to MyMiniFactory can you please make sure to organize everything so it can be downloaded all at once? I have a couple of patreons that use MMF and you have to click every single item one at a time to download, and it's a nightmare. I wish everyone used Dropbox personally. I have roughly 500GB of 3D Print files saved to my dropbox so it's all backed up all the time, and when things are shared via Dropbox it's so easy to copy the files to your Dropbox. It takes all of 10 seconds to download the newest releases. It's so nice. But I think I'm in the minority there.

Chris Wade

As soon as we can release everything as one big pack , I'll looking into that, it's in our plans for sure! Very soon!

More so for a convenience and to save on hard drive space, would you consider using My Mini Factory or Drive Thru to send out monthly rewards as an option?

Jason Dickerson

No, we have some without anything at all!

While there may be a few people who are having problems with downloading files, I can also guarantee you that there are people who are picking that because it is the first option and they don't realize that they don't have to answer the survey. I work with A/B testing for a living, and it is amazing how much bias you get based on the order of the options, even on an optional survey.

Layer 8: User Error

Mark H.

November will probably get released all at once early Nov. And then December day 1 etc etc! It's far from ideal for us to release as we go.

Never had a problem to download anything. Releasing as you go has pros and cons. But It does not bother me at all.

Will change very soon! Not ideal for us neither!

Doubtful. you can pick nothing, so choosing THESE ones randomly sounds weird to me haha!

Never had problem and yeah you trickle stuff through but I don't mind that at all

Not in the case I'm showing in the image above, it's people not finding their files, and I don't understand how. But yes, the month still available will probably go when we have the month ready day1.

You have one of the easiest and effective way to download the files. You are giving what you advertise for. I've notice that I'm a patron for more than a year now :)

Its people going back and forth because you offer present and past month for one months fee. Some have swapped that with a throwback pack to slow the problem.

Ryder Frankle

And we're working ASAP on our schedules to fix that, so we can release as a whole! Will happen early November, and then we'll be all set for December etc! Yeah I think so too, it's honestly 2 clicks.. :/

I wonder if people are just picking any old reason on the survey - though you don't have to give an answer so maybe they aren't even reading that far. I really like the fact that you include a link with each release so I don't have to go trawling through posts to find the downloads!

DungeonTokens

Your rewards are pretty easy to find. The only unusual bit vs the other 70 patreons I sub to is you’re one of the only ones who “trickles” the release by releasing things as you finish them. Everyone else just does 1 drop

ResinandFilament

I just downloaded September yesterday...lol, so glad you let things stay an extra month

mike wood