Patreon Pledge Status
Added 2017-12-02 07:34:31 +0000 UTCHi all,
There has been a couple of issues with this payment this month and a number of declines and fraud. Therefore I thought might be a good idea on what that means, so people who I have contacted know what they have to do.
This is taken from https://patreon.zendesk.com/hc/en-us/articles/204606025-What-does-a-patron-s-status-mean-
Your patrons can have 4 different states: Processed, OK, Fraud, and Declined.
- Processed - Your patron's payment was successfully processed.
- OK - Your patron is all set to be charged during the next payment cycle.
- Fraud - Your patron's bank or the payment processor have marked this payment as being potentially fraudulent. There are a number of reasons this can occur. You can let your patrons know to get in touch with their bank, Stripe, and/or Patreon to clear this up. Your patrons will want to reach out the their bank or Stripe to resolve this and get charged for their pending pledges.
- Declined - Your patron's pledge declined, and they have been notified of this. They will need to update their payment method in order for us to attempt to re-process their payment. Once they update their payment method, their status will return to OK. We will try to re-process patrons who've updated their payment method within 48 hours and continue to send them email notification.
