June 30th/July 1st Mistaken Payments Refund/update
Added 2024-07-01 17:59:29 +0000 UTCUPDATE!
There's been an update to this case, as some of you may have already seen!! This glitch didn't affect everyone, so if you weren't charged at an unusual date, you can disregard this post!
For those of you that were affected, refunds have been issued to you! This should not affect your membership or access!
What happened?
Due to the pause in June, something glitched in patreon's billing system causing some accounts to be mistakenly charged on June 30th/July 1st that should not have been charged until later in the month of July after the pause was ended. I've been working with patreon support to figure out what happened. These charges weren't supposed to occur and your regular billing date should still be later in the month. So patreon support decided to offer a mass refund to get us back on track!
I'm sorry if this glitch caused any concern or confusion. It certainly caused both on my end! But hopefully this fix remedies it all! Thanks as always for your amazing support! I couldn't do this without you!
Comments
Yes! I just sent out some emails and updated this post
ChrissaBug
2024-07-19 16:18:07 +0000 UTCHas something else happened with this? I just got a message that my pledge is being refunded!
Lauren Day
2024-07-19 15:58:39 +0000 UTCI don’t think they messed up in a way that requires repledging but if they did, no, don’t worry. The way our page is setup so that anyone who pledges or joins in the month of July gets July rewards .💗
ChrissaBug
2024-07-02 05:45:30 +0000 UTCIf the charge got messed up and I had to re-pledge, does that mean that I will miss out on the July release?
Endhammr
2024-07-02 02:42:34 +0000 UTC
